Ventura Tech : Services

Worry - Free IT

Managed Services

Ventura Tech is a San Francisco based Managed Services Provider that manages and maintains your network and servers, providing you with services that match your environment’s specifics needs. Whether you need small business IT support or a virtual IT Department, we'll deliver the solution that's right for you, all for a fixed monthly fee.

With Ventura Tech’s Worry – Free IT Managed Services, you receive 24 x 7 monitoring of your environment as well as routine nightly maintenance to keep systems running smoothly. Proactive notification keeps support staff on top of issues before users even know there is a problem. Our Managed Services reduce your cost and help streamline your infrastructure by eliminating issues before they arise, providing less interruption to end users and turning your IT into Worry - Free.

Ventura Tech offers several levels of service to provide the best fit for your organization. Please see below for current subscription levels and features. Contact us at info@ventura-tech.com for current pricing, more information and a free consultation on which package is best for your organization.

MANAGED SERVICES PROGRAM SUMMARY:

Service	Bronze	Silver	Gold
WORRY- FREE IT END USER AGENT Our Worry-Free IT Agent is custom configured to meet your specific end user needs and runs on every end user system to keep them optimized and running smoothly.	Monthly Rate per System	Monthly Rate per System	Monthly Rate per System
WORRY- FREE IT SERVER AGENT Healthy servers are core to business and affect every user on your network. Our Server Agent ensures high server health and availability.	Monthly Rate per System	Monthly Rate per System	Monthly Rate per System
WORRY- FREE IT RAMP UP PROGRAM Our initial Worry-Free Agent deployment, network stabilization and configuration program will bring your environment onto our Managed Services Platform and change your IT from reactive to proactive.	$15 per System	$15 per System	$15 per System
REMOTE MONITORING 24x7 Server and Workstation Monitoring lets our Help Desk Staff foresee problems and initiate solutions before they affect your end users.
PATCH MANAGEMENT Software providers periodically release updates or patches. After testing patches we scan all computers on your network to determine which patches they need and ensure the correct version is installed.
PREVENTATIVE MAINTEANCE/SCRIPTS Scripts are set up and run nightly. They are our most effective tool in decreasing downtime by optimizing system performance and security.
HELP DESK AND TICKET TRACKING Our Online Ticket Submission Portal allows users to report issues to the Help Desk, where they are logged, updated and track through resolution.
DATA BACKUP MANAGEMENT We will work with your infrastructure and configuration to implement the best backup solution for your environment, ensuring continuity to your critical data.
SYSTEM THEFT RECOVERY PROTECTION Our Worry-Free IT Agent monitors the IP address when connected to the internet, allowing us to track down the location of a system.
ANTI-VIRUS, SPYWARE REMOVAL & SECURITY COMPLIANCE Our anti-virus/spyware software continually provides critical virus definition updates, detections and removals to ensure your systems are protected at all times. We also ensure that your internal network meets industry security standards to prevent unwanted attacks.
ASSET MANAGEMENT System audits are run daily which provide details of hardware and software configurations, for quick inventory reports of your network’s assets.	-
GRAPHICAL NETWORK DIAGRAM You will be provided with a logical diagram of your network that is kept up to date as the infrastructure of your environment changes.	-
NETWORK HEALTH REPORT The monthly report provides you with an overall health rating based on patch deployments, alarm notifications and variety of system diagnostics.	-
TICKETING REPORT The monthly ticket report provides you with a summary of tickets submitted by users, including ticket summary, status and time spent, etc.	-
VENDOR MANAGEMENT We act as the liaison between you and all 3rd party service providers to advise you on the best course of action and obtain the best pricing.	Hourly Rate	Hourly Rate First 15 mins. Free
PHONE AND REMOTE SUPPORT Our Help Desk staff can remotely control your systems, enabling them to successfully resolve most issues without deploying an on-site engineer.	Hourly Rate	Hourly Rate First 15 mins. Free
ON-SITE SUPPORT For issues unable to be resolved remotely by our Help Desk we will dispatch an engineer to be on-site.	Hourly Rate	Hourly Rate
EMERGENCY SUPPORT RESPONSE When an issue arises during normal business hours that prevents core business from being conducted, for which there is no workaround we will promptly respond remotely or dispatch an engineer as need be to get you back up and running.	Within 24 Hours	Within 4 Hours	Within 2 Hours
NON-EMERGENCY SUPPORT RESPONSE When an issue arises during normal business hours that does not prevent core business from being conducted, we will remotely respond or schedule an on-site engineer as needed.	Within 48 Hours	Within 24 Hours	Within 4 Hours
PROJECT SUPPORT/BILLABLE HOURLY RATE We will carefully plan and execute projects such as office moves, build outs and addition(s) to and/or re-architecture of your existing infrastructure. Support falling outside the scope of Agent support will be billed at the Project rate.	Hourly Rate	Hourly Rate	Hourly Rate